FAQs

Shipping & Returns FAQ

Do you offer free shipping?

Yes, with a small minimum order.

Do you accept returns?

Yes, however, we'd like to hear from you and figure out a solution to make you happy. Likely, we can give you a store credit or cash refund without requiring a return.

Do you ship to Alaska, Hawaii, and internationally?

We do not, however, the good news is that our products are available by respected online retail websites who will ship to you:

Alaska or Hawaii:
https://www.luckyvitamin.com/sb-my-magic-mud
https://www.iherb.com/search?kw=MY%20MAGIC%20MUD

Canada:
https://well.ca/searchresult.html?keyword=my+magic+mud

Europe:
https://www.luckyvitamin.com/sb-my-magic-mud
https://www.iherb.com/search?kw=MY%20MAGIC%20MUD

Australia:
https://www.floraandfauna.com.au/brands/my-magic-mud/
https://www.shopnaturally.com.au/brands/my-magic-mud/

General Product FAQs

Do your products work?

Yes. Scientific evaluation by 3rd party laboratories, clinical trials, and objective product reviews, are the means by which we verify that our products do what they say they do. Our cosmetic products are made by the masters of their craft with decades of experience.

Do you guarantee quality, and are your products certified?

Our oral care products have many certifications and are accepted by the strictest regulatory bodies, worldwide. Our products meet the highest standards in the natural products industry and we use only premium and ethically sourced ingredients.

A list of our certifications:
Natural Cosmetics Standard
Leaping Bunny (Cruelty Free)
Certified Vegan

We include a satisfaction guarantee for all website purchases. Please contact us if you are unhappy for any reason with the quality of our products.

Where are your products made?

Our company is based in Texas and all of our personal care products are made in the USA. Our ingredients are globally sourced where they are indigenous and must meet our very strict ethical, sustainable, and natural standards.

Are your products Vegan & Cruelty Free?

Yes. All of them.

Will charcoal harm my enamel or cause sensitivity?

Though we cannot speak for other brands, our charcoal teeth whitening products are totally safe for your enamel. Our products have been tested by every available standard recognized by the American Dental Association to prove our products are objectively safe for the enamel and dentin. We’ve used REA, RDA, clinical trials, and proven ingredients that are recognized as safe for use in cosmetics and oral care.

Our products do not cause sensitivity because they are made with gentle ingredients. However, for some people, mint and other natural ingredients, can irritate sensitive areas of the gums. In the rare circumstance that sensitivity occurs, we’d suggest discontinuing use.

Will your products prevent cavities, plaque, and tartar?

Because our products do not contain fluoride or ingredients that would classify our oral care products as “OTC” (Over The Counter Drugs), we are legally prohibited from making any such claims. Our products are classified as cosmetics.

Safety & Allergen FAQs

Is your toothpaste safe for everyday use?

Yes, our products are tested to ensure enamel safety and are clinically proven with millions of units sold and thousands of 3rd-party verified product reviews.

Do you have a list of known allergens in your products?

Some of our products contain: citrus, tea tree, cinnamon, and tree nuts such as coconut derived ingredients. All ingredients are available on our website and can be seen on the product box. We suggest reviewing the ingredients on all of our products before use, and you should consult your doctor if you have any dangerous allergies, as known-allergens may not be listed as a disclaimer on our products.

Are your products gluten-free and non-gmo?

My Magic Mud products are gluten-free and non-gmo.

Are your products peanut-free?

My Magic Mud products are peanut free.

Can I use My Magic Mud products while pregnant?

Though our products are natural and mom-approved, we must advise that you consult your doctor and/or midwives before using our products. All ingredients are posted on each product landing page and on the product box.

What happens if I swallow your toothpaste or mouthwash?

If you accidentally swallow our oral care products, no problem. Our products do not contain fluoride or any toxic ingredients, however, it is not advisable to consume our toothpaste or mouthwash because they are not meant for ingestion. However, the beautiful thing about using clean, natural ingredients, is that swallowing a little is just fine.

Is your toothpaste safe for children?

Parental supervision is necessary, however, our products are made with natural ingredients, and therefore are gentle. We do not recommend peppermint, cinnamon, or spearmint flavors for young children, only because of the intensity of the flavor. We recommend our wintergreen flavor for young children, as it’s sweeter, gentler and less “spicy.”

Black charcoal oral care products can be very messy if not used properly, so we advise keeping these out of reach of young children.

Is your soap safe for children?

Natural bar soap can burn and irritate a child’s eyes and other sensitive areas, so we do not advise using our bar soaps and beauty products on children.

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My Magic Mud® is dedicated to providing premium earth-sourced personal care products, while uplifting our community of suppliers, customers, and team.

Our founder and CEO Jessica Arman uses only premium, natural ingredients in My Magic Mud’s product line. Jessica knew that nature could provide powerful oral care benefits. After years of research and development, Jessica ensures every tube is enriched with simple and clean ingredients. Our products are made with premium ingredients—formulated with an uncompromising commitment to natural health and made with the highest ethical standards.

What People Are Saying
  • “I absolutely love their products! I have been on a journey of cleaning out all toxic products in my life because of the things I found that can cause issues in your body with your hormones. I was so glad that these products use clean and safe ingredients for my entire family! I can confidently use this tooth paste and know that it is not adding toxins into my body.

    Brandi
  • “Our household has been using the My Magic Mud, Activated Charcoal Oral Rinse( Alcohol Free) for about 2 weeks now. When we first got it and opened it, I have to say the smell was extremely strong but when you rinse with it, it’s not as strong as it smells. I love how clean my mouth feels after using this product. I don’t typically use mouth wash because I just don’t like the taste of them. With the My Magic Mud, the taste is so smooth it doesn’t bother me. I recommend this product to anyone looking for a new mouth rinse.

    Angela
  • “I’ve been using it for a year and I’ve tried the wintergreen and spearmint but I would have to say peppermint is my favourite because of how the peppermint feels. It is also super natural and safe that I put it on my hives that I had and they went away and felt instantly better after I put it on! I love this product so much :)

    Sydney
  • “Received some at the Natural Products Expo; really love it and came looking for a Cyber Monday Deal. All I want for Christmas is a water filter and this toothpaste! For some reason, it makes me enjoy brushing my teeth. I'm slowly switching out all toxic products in my household, and am very happy with the ingredients (and results) of Magic Mud. I like the paste when I'm short on time, and the powder for a deep clean. One quick wipe will do the trick for keeping your sink clean - 10 seconds tops. Don't use it for your first time while you're running late for work though

    Taya
  • “I love MAGIC MUD! I've been using it for the past few years and I will not be going back to anything else. I began using Magic Mud because I was getting burns on the corners of my mouth from regular toothpaste. I actually bought some at the New Braunfels farmers market the first time and was completely sold by my second use. I'm so proud to use a local product too.

    Erin
  • “I'd been curious about/following this page for months, but I'd found it right after I bought a more expensive (almost double the price!) whitening toothpaste. I was lucky enough to win a tube of the paste right around Thanksgiving. The customer service was incredible, and shipping was super-fast! I noticed a difference immediately: within the first two weeks, it had outperformed the more expensive paste - without tooth sensitivity!! I just bought the polish too, because I figure it's probably a great boost - and I intend to be a long-term customer. Thank you for making this product!! I'm already smiling more, and I love that my nephews are creeped out/fascinated by it

    Madeleine
  • “Love the name, love the packaging, love the flavor, love the clean-feeling teeth, but more than anything i just love the dirty grimy black n' nasty "sludgemouth" i get when using this glorious product. sure it might stain the ol' kitchin sink a little bit but a little desecration and blasphemy never hurt anybody amirite??? After being prescribed/pushed/recommended "extra-strength extra-fluoride prescription toothpaste [clinpro 5000]" from my dentist, i proudly and brazenly hucked that abominable tube of sorry toothlube away forever once i picked up a ripe slice of this unholy magma I recommend the motherlovin' heck out of this abzu-lutely lifechanging product

    Mark
  • “My Magic Mud is the most natural dentifrice on the market. The product is full of surprises as it both cleans your teeth and makes them whiter. Imagine using a black toothpaste to make your teeth SPARKLE.

    Donald Newman, DDS
  • “I am a Biological Dentist and “My Magic Mud” is a product I use being that it is 100% all natural, improves your oral health and makes your teeth brighter and whiter.

    Dr. Merrily M. Sandford, DDS